Complaints Data​

Improving the service we offer and reducing the number of complaints we receive is important to us.

We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Our complaints information

Firm name:Moneybarn Limited No. 1 Limited
Group:Moneybarn
Other Firms included:Moneybarn Limited
Period covered in this report:July, 2024 – December 2024
Brands/trading names covered: Moneybarn
Product/ service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened 
Credit related82.59 per 1000 accountsN/A9,0408,4914.2% 90.8% 22.4%Advising, Selling and Arranging 

For a better road ahead

Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.

Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573, and Moneybarn Limited, a company registered in England and Wales with company number 02766324. The registered address for these companies is: Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.

Moneybarn’s VAT registration number is 180 5559 52.

Moneybarn Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702781)

Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)

Sub prime lender of the year award
National Credit Awards Winner 2023
Car Dealer Power 2023 highly commended
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© Copyright 2025 Moneybarn Limited
© Copyright 2025 Moneybarn Limited