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What support is available if I’m experiencing financial difficulties?
Updated: Monday, 18 September 2023
If you’re experiencing financial difficulties or are worried that you can no longer afford your agreement, then please get in touch.
Whether you’re having problems making a payment, are concerned you may experience financial difficulty in the near future, or you’ve already missed a payment, we will always want to speak to you so we can understand your situation and discuss what options are available.
It’s easier for us to talk things through with you over the phone, so please call our Customer Services Team and one of our Agents will be more than happy to speak to you.
However, we understand that sometimes it can feel daunting speaking with us on the phone. If you feel this way, then please email us and one of our Agents will be in touch shortly.
Do you have a Conditional Sale agreement?
Why not watch this short video which gives you an idea of what to expect when you call us about arrears?
Alternatively, you can send us a secure message via your online My Moneybarn account.
Do you need support?
If you’re experiencing financial difficulties or are worried that you can no longer afford your agreement, then please get in touch.
Whether you’re having problems making a payment, are concerned you may experience financial difficulty in the near future, or you’ve already missed a payment, we will always want to speak to you so we can understand your situation and discuss what options are available.
It’s easier for us to talk things through with you over the phone, so please call our Customer Services Team and one of our Agents will be more than happy to speak to you.
However, we understand that sometimes it can feel daunting speaking with us on the phone. If you feel this way, then please email us and one of our Agents will be in touch shortly.
Do you have a Conditional Sale agreement?
Why not watch this short video which gives you an idea of what to expect when you call us about arrears?
Alternatively, you can send us a secure message via your online My Moneybarn account.
Do you need support?
Below is a list of organisations that can offer you free and impartial advice and support, without judgement, if you’re experiencing financial difficulties. Their recommendations will be tailored to you, and they can provide a wide range of practical debt solutions to help you get back in control of your finances. They are there to help you find the most appropriate solution specifically for you.
StepChange Debt Charity – debt advice throughout the UK.
Tel: 0800 138 1111 (freephone)
Mon to Fri 8am-8pm, Sat 8am-4pm
With over 30 years’ experience, StepChange’s team of debt experts support thousands of people every year to deal with their debt problems; helping individuals take back control of their finances and their lives.
Business Debtline – a charity giving free debt advice to small businesses and self-employed people.
Tel: 0800 197 6026
Mon to Fri 9am – 8pm
The Business Debt Helpline, help and support individuals with the support they need to deal with their debts themselves, free of charge.
National Debt Helpline – debt advice and information in England, Wales or Scotland.
Tel: 0808 808 4000
Mon to Fri 9am-8pm, Sat 9:30am-1pm
The National Debt Helpline help and support individuals with the support they need to deal with their debts themselves, free of charge.
PayPlan – free debt help and management plans.
Tel: 0800 316 1833 (freephone)
Mon to Fri 8am–8pm, Sat 9am–3pm
Since its establishment in 1992, PayPlan are the UK’s largest provider of free debt solutions. Other solutions include IVAs, Trust Deeds and bankruptcy.
Below is a list of organisations that can offer you free and impartial advice and support, without judgement, if you’re experiencing financial difficulties. Their recommendations will be tailored to you, and they can provide a wide range of practical debt solutions to help you get back in control of your finances. They are there to help you find the most appropriate solution specifically for you.
StepChange Debt Charity – debt advice throughout the UK.
Tel: 0800 138 1111 (freephone)
Mon to Fri 8am-8pm, Sat 8am-4pm
With over 30 years’ experience, StepChange’s team of debt experts support thousands of people every year to deal with their debt problems; helping individuals take back control of their finances and their lives.
Business Debtline – a charity giving free debt advice to small businesses and self-employed people.
Tel: 0800 197 6026
Mon to Fri 9am – 8pm
The Business Debt Helpline, help and support individuals with the support they need to deal with their debts themselves, free of charge.
National Debt Helpline – debt advice and information in England, Wales or Scotland.
Tel: 0808 808 4000
Mon to Fri 9am-8pm, Sat 9:30am-1pm
The National Debt Helpline help and support individuals with the support they need to deal with their debts themselves, free of charge.
PayPlan – free debt help and management plans.
Tel: 0800 316 1833 (freephone)
Mon to Fri 8am–8pm, Sat 9am–3pm
Since its establishment in 1992, PayPlan are the UK’s largest provider of free debt solutions. Other solutions include IVAs, Trust Deeds and bankruptcy.
Citizens Advice – for advice and information on debt and other topics, visit your local Citizens Advice Bureau.
Tel: 03454 04 05 06 (Citizens Advice consumer helpline)
Mon to Fri 9am-5pm
Citizens Advice is an independent organisation that provides free, independent, confidential and impartial advice to individuals with consumer, housing, legal, and debt problems.
MoneyHelper – for free, unbiased and easy-to-access money tools, information and advice.
Mon to Fri 8am-8pm, Sat 9am-1pm
MoneyHelper provides free, unbiased easy-to-access money tools, information and advice backed by the government for people across the UK.
You could also try their free online budget planner.
Gov.uk benefits calculators – suggested independent benefits calculators.
Use the Gov.uk benefits calculators to check what you could be entitled to, including:
- How much your benefits payments could be
- What benefits you could be entitled to
- How to update your benefits if your situation were to change.
The Money Charity – helps individuals manage their money well and increase their financial wellbeing.
Tel: 0207 062 8933
Mon to Fri 9am-5pm
As the UK’s Financial Capability charity, The Money Charity, provides individuals of all ages with information, advice, education, and guidance when it comes to their finances.
Citizens Advice – for advice and information on debt and other topics, visit your local Citizens Advice Bureau.
Tel: 03454 04 05 06 (Citizens Advice consumer helpline)
Mon to Fri 9am-5pm
Citizens Advice is an independent organisation that provides free, independent, confidential and impartial advice to individuals with consumer, housing, legal, and debt problems.
MoneyHelper – for free, unbiased and easy-to-access money tools, information and advice.
Mon to Fri 8am-8pm, Sat 9am-1pm
MoneyHelper provides free, unbiased easy-to-access money tools, information and advice backed by the government for people across the UK.
You could also try their free online budget planner.
Gov.uk benefits calculators – suggested independent benefits calculators.
Use the Gov.uk benefits calculators to check what you could be entitled to, including:
- How much your benefits payments could be
- What benefits you could be entitled to
- How to update your benefits if your situation were to change.
The Money Charity – helps individuals manage their money well and increase their financial wellbeing.
Tel: 0207 062 8933
Mon to Fri 9am-5pm
As the UK’s Financial Capability charity, The Money Charity, provides individuals of all ages with information, advice, education, and guidance when it comes to their finances.
British Red Cross – assistance for people struggling with the cost of living crisis and financial pressure.
Tel: 0808 196 3651
Mon to Fri 10am-5pm, Wed 10am-8pm
The British Red Cross offers practical, local and emotional support to people across the UK, including money problems.
Christians Against Poverty – for debt counselling needs, including bankruptcy or insolvency.
Tel: 01274 760720
Mon to Thurs 9:30am-5pm
Christians Against Poverty is a national organisation that specialises in debt counselling for people in financial difficulty, such as bankruptcy and insolvency.
Debt Advice – free, confidential advice on any aspect of debt.
Tel: 0800 043 40 50
Mon to Fri 8am-6pm
The debt advice and education charity, Debt Advice Foundation, offers people across the UK, free, confidential support and advice to those worried about loans, credit and debt.
Mind – a mental health charity, helping those suffering with their mental health.
Tel: 0300 123 3393
Mon to Fri 9am-6pm
Mind provides support and guidance to equip and encourage those dealing with a mental health problem to come out the other side.
British Red Cross – assistance for people struggling with the cost of living crisis and financial pressure.
Tel: 0808 196 3651
Mon to Fri 10am-5pm, Wed 10am-8pm
The British Red Cross offers practical, local and emotional support to people across the UK, including money problems.
Christians Against Poverty – for debt counselling needs, including bankruptcy or insolvency.
Tel: 01274 760720
Mon to Thurs 9:30am-5pm
Christians Against Poverty is a national organisation that specialises in debt counselling for people in financial difficulty, such as bankruptcy and insolvency.
Debt Advice – free, confidential advice on any aspect of debt.
Tel: 0800 043 40 50
Mon to Fri 8am-6pm
The debt advice and education charity, Debt Advice Foundation, offers people across the UK, free, confidential support and advice to those worried about loans, credit and debt.
Mind – a mental health charity, helping those suffering with their mental health.
Tel: 0300 123 3393
Mon to Fri 9am-6pm
Mind provides support and guidance to equip and encourage those dealing with a mental health problem to come out the other side.
Debt Respite Scheme (Breathing Space)
If you are finding it difficult to repay your arrears, but are able to pay your monthly repayments, then you could be entitled to ‘Breathing Space’, which is part of the Government Debt Respite Scheme.
The Debt Respite Scheme (Breathing Space) gives someone in problem debt the right to legal protections from their creditors whilst they seek debt advice. A breathing space can only be started by a debt advice provider who is authorised by the Financial Conduct Authority to offer debt counselling or a local authority where they provide debt advice to residents. We recommend reaching out to the not-for-profit debt advisory services listed above for further guidance.
When you enter a period of Breathing Space under the Debt Respite Scheme, we will not look to enforce against any existing arrears for the time you are protected by the scheme. However, it is important for you to understand that you should still maintain future payments during this time.
Debt Respite Scheme (Breathing Space)
If you are finding it difficult to repay your arrears, but are able to pay your monthly repayments, then you could be entitled to ‘Breathing Space’, which is part of the Government Debt Respite Scheme.
The Debt Respite Scheme (Breathing Space) gives someone in problem debt the right to legal protections from their creditors whilst they seek debt advice. A breathing space can only be started by a debt advice provider who is authorised by the Financial Conduct Authority to offer debt counselling or a local authority where they provide debt advice to residents. We recommend reaching out to the not-for-profit debt advisory services listed above for further guidance.
When you enter a period of Breathing Space under the Debt Respite Scheme, we will not look to enforce against any existing arrears for the time you are protected by the scheme. However, it is important for you to understand that you should still maintain future payments during this time.
We understand this can be a stressful time, but you’re not alone. There are people who can help and things you can do. If you’re feeling overwhelmed, or that you can’t cope with your finances there is help available to support your mental wellbeing at this time. Go to the MoneyHelper website or phone 0800 138 7777.
We understand this can be a stressful time, but you’re not alone. There are people who can help and things you can do. If you’re feeling overwhelmed, or that you can’t cope with your finances there is help available to support your mental wellbeing at this time. Go to the MoneyHelper website or phone 0800 138 7777.
For a better road ahead
Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.
Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573, and Moneybarn Limited, a company registered in England and Wales with company number 02766324. The registered address for these companies is: Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.
Moneybarn’s VAT registration number is 180 5559 52.
Moneybarn Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702781)
Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)
